Privacy Policy
Last Updated: 26th February 2026
1. Introduction
This Privacy Policy explains how MTD Complete (“we”, “us” or “our”) collect, use, store, and protect personal data when you visit our website or contact us. We are committed to protecting your personal information and complying with UK data protection laws, including UK GDPR and the Data Protection Act.
2. Information We Collect
We may collect personal information you provide directly, such as:
• Your name
• Email address
• Phone number
• Business name and details
• Messages or enquiry details when you use our contact form
We may also collect technical information automatically, such as your IP address, browser type and pages visited to help improve our website. This may involve the use of cookies (see cookie policy).
3. How We Use Your Data
We use your personal information to:
• Respond to your enquiries and contact requests
• Provide information about our services
• Manage our relationship with you
• Improve and tailor our website content
We will only use your information where we have a lawful basis, such as your consent, performance of a service contract, or legitimate business interests.
4. Data Sharing
We do not sell your personal information. We may share data with service providers who help us operate the website or deliver services (e.g. email or analytics providers). We require all third parties to handle data securely and according to applicable law.
5. Cookies and Tracking
We use cookies to help run our website. This may include essential cookies and analytics cookies to understand website use. See our Cookie Policy for more information.
6. Data Retention
We retain your personal data only as long as necessary to provide our services or meet legal requirements. Specific retention times vary depending on the type of data and its purpose.
7. Your Rights
Under UK GDPR you have rights, including:
• Right to access your personal data
• Right to correct inaccurate or incomplete data
• Right to request deletion of data
• Right to restrict or object to processing
To exercise your rights, please contact us at the email below.
8. Security
We take reasonable steps to protect your personal data from loss, misuse, and unauthorised access, including using secure servers and appropriate safeguards.
9. Contact Information
If you have questions about this policy or your data, email: lisahollingdale@gmail.com
You can also complain to the UK Information Commissioner’s Office (ICO) if you believe we have not complied with data protection laws.