Terms, without the small-print headache.

About these terms

These Terms & Conditions apply to your use of the MTD Complete website.

By continuing to use this website, you agree to use it in accordance with these terms and applicable law.

If you do not agree with these terms, you should stop using the website.

About MTD Complete

MTD Complete provides bookkeeping, Making Tax Digital support and related financial administration services.

If MTD Complete operates through a limited company, the company number, registered office and other required company information should also be shown here.

Using this website

You may use this website for lawful personal or business purposes.

You must not:

• Use the website in a way that breaches applicable law or regulation.
• Attempt to gain unauthorised access to the website, server or related systems.
• Introduce malicious code, viruses or other harmful technology.
• Interfere with the operation, security or availability of the website.
• Use content from the website in a misleading or unlawful way.

Information on this website

MTD Complete aims to make the information on this website clear, useful and accurate.

General information published on the website is provided for guidance and information. It is not a substitute for advice based on your individual circumstances.

Tax rules, Making Tax Digital requirements, thresholds, deadlines and HMRC guidance can change. Information should therefore be considered in the context of the date on which it was published or updated.

Website enquiries

Sending an enquiry through the website does not automatically create a client relationship or require MTD Complete to provide a service.

Lisa may ask for additional information before confirming whether MTD Complete can assist you.

A service relationship begins only when the relevant scope, price and terms have been agreed.

Client services

If you become a client, the services MTD Complete agrees to provide may be covered by a separate engagement letter, proposal, service agreement or other written terms.

Those terms may include:

• The services being provided.
• What information you need to supply.
• Fees and payment arrangements.
• Timescales and responsibilities.
• How either party can end the arrangement.
• Any rights to cancel that apply.

If there is a conflict between these website terms and specific written terms agreed for client services, the specific client terms will apply to those services.

Website availability

We aim to keep the website available and working correctly, but we do not guarantee that it will always be available, uninterrupted or free from technical issues.

The website may occasionally be changed, suspended or unavailable while maintenance, security updates or other work is carried out.

Intellectual property

Unless stated otherwise, the content created for the MTD Complete website, including text, branding, graphics, page layouts and original materials, is owned by or licensed to MTD Complete.

You may view and use the website for normal personal or business reference.

You must not reproduce, republish, distribute, sell or commercially exploit original website content without permission, except where the law allows you to do so.

Third-party photographs, software, trademarks and other material remain the property of their respective owners.

Links to other websites

The website may contain links to third-party websites or services, including government information and external technology providers.

These links are provided for convenience. MTD Complete does not control third-party websites and is not responsible for their content, availability or privacy practices.

You should review the terms and privacy information of any third-party website you choose to use.

Responsibility and liability

Nothing in these terms excludes or limits liability where it would be unlawful to do so.

MTD Complete is not responsible for loss caused solely by your reliance on general website information where you should reasonably have obtained advice relating to your own circumstances.

We are not responsible for losses caused by circumstances outside our reasonable control, or by third-party websites and services that we do not control, subject always to rights and protections that apply under law.

Any liability relating to paid client services will also be subject to the specific terms agreed for those services and applicable law.

Privacy and cookies

Personal information collected through this website is handled in accordance with our Privacy Policy.

Information about cookies and similar technologies is available in our Cookie Policy.

Read the Privacy Policy or Cookie Policy.

Changes to the website or these terms

We may change the website, its content or these terms from time to time.

The latest version of these terms will be published on this page and the date shown at the top will be updated.

Governing law

These website terms are governed by the laws of England and Wales, subject to any mandatory rights or protections that apply to you under consumer law.

Nothing in these terms is intended to prevent a consumer from relying on rights that cannot lawfully be restricted by contract.

Contact

If you have a question about these Terms & Conditions, please contact MTD Complete.

Contact Lisa →